Shipping Policy

We strive to process and ship orders as quickly as possible to get your new gear to you in a timely manner. Shipping rates and delivery times vary depending on your location and the shipping method selected at checkout.

United States (Contiguous U.S.)

We offer the following shipping options for orders shipped within the contiguous United States:

Shipping Method	Estimated Delivery	Cost
Standard Shipping	3–8 business days	$8
Expedited Shipping	2 business days	$20
Free Standard Shipping	3–8 business days	Free on orders of $140 or more

 

Standard shipments within the contiguous United States are typically delivered by DHL. In some cases, USPS may be used depending on the destination and shipping requirements.

Alaska & Hawaii

Orders shipping to Alaska and Hawaii are available with the following options:

Shipping Method	Cost
Standard Shipping	$12
2-Day Shipping	$25

 

Delivery times may vary depending on the destination.

Canada

Shipping to Canada is offered at a flat rate based on your order total.

Order Value	Estimated Delivery	Shipping Cost
Under $145	5–8 business days	$45
$145 and above	5–8 business days	$20

 

All duties and import taxes are included for shipments to Canada! Customers will not be responsible for additional customs charges upon delivery.

Australia, New Zealand, Japan & Other International Destinations

We offer flat-rate international shipping to the following regions:

• Australia
• New Zealand
• Japan
• Most international destinations outside of Europe and Africa

Flat Rate International Shipping: $30

Delivery times vary by destination and customs processing.

Please note that customers are responsible for any applicable customs duties, taxes, or import fees charged by their local government.

United Kingdom & Europe

Customers located in the United Kingdom or Europe should place their orders through our UK website to receive the best shipping options, pricing, and regional service.

Additional Information

Order Processing Timeline

Orders placed before 12:00 PM PT on business days typically ship the same day. Otherwise within 1–2 business days.

Order Tracking

Tracking information is included with every order. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your package's progress.

Lost, Stolen, or Delayed Packages

If your package is lost, stolen, or experiencing an unexpected delay, please contact our Customer Service team. We'll work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

• Email: support@showerspass.com
• Phone: (503) 200-8000

Incorrect Shipping Address

If you notice an error in your shipping address after placing your order, please contact Customer Service as soon as possible.

While we'll do our best to update your shipping information before your order is processed, we cannot guarantee address changes once an order has been shipped.

• Email: support@showerspass.com
• Phone: (503) 200-8000

General Information

• Business days are Monday through Friday and exclude weekends and holidays.
• Shipping estimates begin once your order has been processed and shipped.
• Delivery times are estimates and are not guaranteed.
• Shipping rates are subject to change without notice.