Free Shipping on Orders $140+

By Topic

Frequently asked questions


Who and what is Showers Pass?

Based in Portland, Oregon, Showers Pass is an outdoor apparel manufacturer specializing in waterproof-breathable active apparel. As a tight-knit team of outdoor enthusiasts, we enjoy a variety of outdoor pursuits that have us testing and developing solutions for the unique challenges Mother Nature presents.

Can I visit Showers Pass HQ?

Visit Showers Pass at our headquarters at 2101 SE 6th Street, Portland, Oregon 97214. We're open for you from Monday to Thursday, 10 AM to 4 PM, and on Fridays from 10 AM to 3 PM. Please note, our offices are closed on weekends, holidays and observed holidays to ensure our team is refreshed and ready to serve you during the week.

When is your warehouse sale?

Our popular warehouse sale happens every fall in October or early November. Please be aware that we send out correspondence each year to inform you of this sale period, so ensuring you’re on our mailing list is essential to be notified.

How can I contact you regarding a concern I have?

We have three forms of communication to which you can direct your concerns, criticism, and complaints. You can email if your correspondence requires some elaboration. If your concerns are immediate and you’d like to speak with a customer service representative, please call (503)203-8000. You can also send written correspondance to Showers Pass. Our address is 2101 Se 10Th Ave. Portland OR 97214.

How can I become a retailer of Showers Pass products?

Please contact Showers Pass directly via phone (503-203-8000) or email ( to inquire about the necessary steps in becoming an official Showers Pass retailer.


What is your return policy? How do I make a return?

Standard orders containing items in unused condition with tags attached are eligible for a full refund, exchange, or store credit within 30 days of delivery.

  • All closeout sale items are non-refundable and are returnable for size exchange or store credit only.
  • Items that show signs of damage from use are ineligible for refund and are returnable for store credit only.

Showers Pass products purchased from elsewhere are eligible for store credit with valid proof of purchase and within our guarantee period.

We offer a friendly Return Portal for orders shipped within the United States. Pick the link to start your exchange or return.

Please let us know if you need help completing your return or sending it to us so we can assist you. You can email or call us for help.


We include return shipping labels and forms for standard orders shipped within the United Kingdom. Please follow the directions on your order's return form. If you have questions, feel free to call or email us! 

If you live outside the US or UK and want to make a return, please mail your order back to us. Include a copy of the return form indicating what you want to exchange or return in your shipment. Exchange shipping charges may apply for some items. Please allow up to ten (10) days for exchanges to be processed.

Amazon Returns

Please follow Amazon’s guidelines for initiating a return. Please visit Amazon's return page. Please return items unused with all the original tags and packaging. If packaging has been removed from the garment, or damaged, please include this within your return. Please note that we adhere to Amazon's return policy. Items returned with use are subject to a restocking fee. Showers Pass does not offer shipping or return shipping for Amazon orders.

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it—we change our minds, too! While we wish we could, once an order is placed, we are usually unable to alter or cancel it. Please call us, and we'll help if we can.

If the item(s) does not work out, please exchange it for a preferred style or return it for a refund. As a reminder, US and UK standard orders include return shipping labels.

Do you offer financing?

Yes, you may use ShopPay at checkout for financing options.

Do you sell gift cards?

We do sell gift cards. Gift cards are sent electronically via email the same day of purchase. If you’d like to have a gift card sent to your recipient of choice then instead of providing your email at checkout, please provide the email to whom you’d like us to send the gift card.

Why isn’t my discount code working?

There are a few reasons why your discount code might not be working. This discount code might have expired for instance, or you might have used the entire balance of the code on a previous purchase. Please also be aware that discount codes may not work for items that are already on sale OR while a sale is running. If you believe the code should be working, and you’re not trying to use your code on a sales item or while a sale is running, then please contact us so we can resolve the issue.

When will this item be back in stock?

If you’d like to know when a product will be back in stock, please use the restock notification signup form on the product page. Feel free to call or email us if you need help signing up to be notified. You can also use the Google shopping tab to search the web. Showers Pass gear is carried at larger retailers like REI and MEC and independent small dealers around the country.

What kinds of payment do you accept?

We accept all major credit cards (Visa, Mastercard, Discover, AMEX, JCB, Diners Club) as well as provide accelerated checkout options on our website, which include apple pay and PayPal.

Shipping Information

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship internationally?

Yes! We ship internationally. Please refer to our shipping information page for a detailed overview of international shipping rates.

When will my order ship?

Orders placed before 12pm PT / 3pm ET will typically ship on the same day. Orders placed afterwards will ship the next business day. Note we observe most major holidays and your order will ship the next business day.

When will my exchange order ship? When will I receive a refund for my return?

We process returns and exchanges in the order they are received. As a small team, our response times can vary given the time of year. However, we try our best to process exchanges and returns as soon as they are received. We ask that you track your return shipment. Once you're sure it has been delivered to our facility, please allow us 48 hours to process your return or exchange.

Can I add items to my order?

Once payment is processed we usually cannot add items to your original order. Call us to inquire. If you need to pace another order, we can consolidate your multiple orders into one shipment.

What is Local Pickup? How does it work?

Local Pickup allows you to buy online and pick up in-store. Orders are usually ready for you to pick up the next business day. Once you receive an order confirmation email, we will notify you again once your order is ready for pick up. We currently offer local pickup at our Portland, Oregon, location.

Product Information

What is the best Showers Pass jacket for me?

It depends on what you plan to do with it. Please feel free to reach out to, use the chat feature on our website, or call 503-203-8000 if you need assistance. Our team will be happy to help you find the right product for your intended activities, climate and budget. You can also find detailed instructions within our education center.

At what temperature ranges can I use Showers Pass products?

Suitable temperature range of a product will vary from person to person. It’s important to take into consideration the activities which you intend to use the product, combined with the level of physical exertion. Many of our products are shells, and are suitable for a wide range of temperatures provided that one can layer appropriately underneath. Check out ourfit guidefor more info.

What size should I buy?

If you're undecided or in between sizes, we recommend buying both sizes to determine what fits best. Use your free return label provided in your shipment to send back the one you do not need for a full refund. Our size chart shows our recommendations based on the intended fit of the garment. If you need more assistance please contact and share your measurements/situation or give us a call at 503-203-8000.

What’s the difference between Showers Pass fabrics and Gore Tex? Why doesn’t Showers Pass make products with Gore-Tex?

Gore pioneered waterproof breathable materials, but patents on many of these technologies have expired. Instead of purchasing off-the rack fabrics from Gore or other vendors, we’ve sourced and developed our own to meet our precise specifications. Keeping our fabrics under our own proprietary labels allows us to offer great value. Showers Pass fabrics typically out-perform other fabrics commonly found in the same price tier.

Where are your products made?

Our products are primarily made in China and Taiwan. We have long term relationships with our manufacturing partners. View our manufacturing code of conduct to understand how we responsibly source our materials.

Can you build me a custom product? Do you offer alterations?

Generally, we are not able to offer individual custom products or to make alterations. If you are part of a team or group that uses Showers Pass gear as part of their uniform and you have sizing concerns please contact

Can I/will you put my team or company logo on your gear?

Yes. If you’re interested in ordering for your team, business or other group, please contact Check out our custom jacket page to learn more. If you’re a printer or individual seeking advice about printing, patches or transfers, please contact

Product Care

I think my waterproof jacket is leaking, what should I do?

Test your jacket in a controlled setting when you are not wearing it. Often what feels like a leak can actually be condensation from sweat. Sleeves are the most common location where this is felt. Condensation is more likely to form on the inside of your jacket if the exterior fabric is absorbing water. This is commonly called wetting out. Applying a DWR treatment and making sure you’re taking advantage of zippered vents can help mitigate the risk of wetting out and having water vapor condense inside your jacket. Read our blog post on how to restore your DWR.

If your jacket is leaking and is covered under our 2 year satisfaction guarantee, we’re happy to repair or replace it. Please read our warranty information and contact

If your jacket is leaking because of delaminated or a damaged waterproof membrane, this cannot be reversed. Small areas of delaminated fabric can be patched, but this is typically a temporary solution. Delamination is typically a sign that the garment is reaching the end of its usable life. All waterproof garments will wear out eventually.

If your jacket is leaking because of damaged seam tape, this may not be reversible. Small patches of loose seam tape can be repaired or replaced, but widespread damage cannot. Please send images to and we can tell you if a garment is repairable.

How do I wash this thing?

Care instructions for each garment can be found on the tag. It’s hard to go wrong with cold water and hang drying. We recommend detergents that are free of additives and scents. Check out our care instructions page for more information.

What is DWR?

DWR stands for Durable Water Repellent. This isn’t what makes your gear waterproof, rather it’s a treatment on the exterior fabric that makes water bead up and easily roll off. Check out our blog post on the subject to learn more.

Why do I need to treat my garment with DWR?

DWR helps your jacket perform by keeping it light and allowing fabric to breath to the best of its ability. It can also help prevent wear and tear.

How can I get my Showers Pass gear repaired?

We're able to do a variety of basic repairs in-house and we’re happy to do so for older and out of warranty items. Please contact with pictures of the issue and we can advise your best course of action.

How long will my Showers Pass garment last?

How long a garment will last is dependent on a number of factors including the frequency and intensity of use, how the garment is stored and cared for, and even the individual body chemistry of the wearer. A little TLC on a regular basis can help to prevent excessive wear. Check out our care instructions for our recommendations. Over the years, we’ve learned a lot about how waterproof gear is most likely to wear out. Our iterative design process has allowed us to design common sources of wear or potential failure points out of our garments.

What is covered under Showers Pass customer satisfaction guarantee?

Showers Pass’s 2 year customer satisfaction guarantee entitles the original purchaser to a one time exchange for the same style or other products of equal value.

  • Realized you bought the wrong product for your needs? Covered.
  • Went for a hike and realized you don’t have room to layer? Covered.
  • Exercised your butt off and now your pants are too big (or too small)? Nice work if that’s what you were going for. You’re covered.
  • Friend made fun of your yellow jacket and you wish you had a red one? If finding more supportive friends isn’t an option, we’ll exchange your jacket.

Get in touch

Have questions about your order, or a general enquiry?